Shipping Information
Orders and delivery
Shipping Information
A clear path from checkout to your kitchen. HearthNexa carefully reviews order details and keeps delivery information easy to follow.
From order to arrival
How your order moves
Business days exclude weekends and public holidays. Carrier conditions and address verification can affect timing.
Order confirmation
After checkout is completed, review your confirmation and make sure the delivery address and contact details are correct.
Preparation
Your order details are reviewed before dispatch. If more information is required, HearthNexa will use the contact details supplied at checkout.
Delivery
The expected shipping timeframe is 3-5 business days. Tracking information is shared when it is available for the shipment.
Delivery details
A few details make delivery smoother
- Check the address Include apartment, unit, and access information where applicable.
- Watch your inbox Order updates and any available tracking details are sent to the contact information used at checkout.
- Review costs before payment Any shipping charges available for your order are shown during checkout before purchase.
- Contact us promptly If an order detail needs attention, reach out as soon as possible. Changes cannot be guaranteed after preparation begins.
Helpful answers
Shipping questions
For order-specific help, include your order number when contacting the HearthNexa team.
When does the 3-5 business day timeframe begin?
The timeframe applies after the order is confirmed and payment is accepted. Weekends and public holidays are not counted as business days.
Where can I see shipping charges?
Shipping options and any applicable charges available for your address are presented during checkout before you complete payment.
What should I do if my tracking has not updated?
Carrier scans can take time to appear. If the status remains unchanged or the estimated timeframe has passed, contact HearthNexa with your order number.
Can I change my delivery address?
Contact the support team immediately. HearthNexa will review the request, but an address change may not be possible once preparation or dispatch has started.
Order support
Need help with a delivery?
Email info@hearthnexa.lat or call 8475199022. Please have your order number ready.