Payment & Checkout
Clear and practical checkout
Payment & Checkout
Review your appliance, delivery details, and final order total in one place before completing your HearthNexa purchase.
Before you place the order
Four clear checkout steps
Payment choices can vary by order and location. The methods available to you are displayed directly in checkout.
Review your cart
Confirm the appliance, quantity, price, and any selected product options before continuing.
Add delivery details
Enter a complete address and current email or phone information for order updates.
Choose a payment method
Select from the payment methods displayed for your order in the Shopify checkout.
Confirm the order
Review the final total and submit payment. An order confirmation follows a successful checkout.
Know the final total
Review every detail before payment
- Product subtotal The cart shows the price and quantity of each selected appliance.
- Shipping Available shipping options and any applicable charge are presented before purchase.
- Taxes Any tax calculated for the order is shown in the checkout total where applicable.
- Final confirmation Check the delivery address, contact details, and complete total before placing the order.
Payment support
If checkout does not complete
Do not send complete card details by email, phone, or the contact form.
Check the details
Confirm the billing information matches the information connected to the payment method.
Try again once
Correct any highlighted field and resubmit. Repeated attempts can create pending authorizations with some providers.
Contact your provider
If a payment is declined, your bank or payment provider may be able to explain the reason.
Ask HearthNexa
If checkout shows an error after payment appears to complete, contact us before placing a duplicate order.
Helpful answers
Payment questions
Order-specific questions are easier to review when you include the email address used at checkout.
Which payment methods can I use?
The payment methods currently available for your order are displayed in Shopify checkout. Availability can vary based on the order and customer location.
When is my order confirmed?
Your order is confirmed after checkout completes successfully. Keep the confirmation details for reference and contact HearthNexa if you see a payment but do not receive an order confirmation.
Why do I see a pending amount after a failed attempt?
Some banks show a temporary authorization while they complete or release a payment check. Contact your bank or payment provider for the most accurate status.
Can HearthNexa take my card details by email or phone?
No. Do not send full card numbers, security codes, or complete payment credentials by email, phone, or the contact form. Complete payment only through the store checkout.
Checkout help
Questions before placing an order?
Email info@hearthnexa.lat or call 8475199022. Never include complete payment credentials.