Information we may collect

Information you provide can include your name, billing and shipping address, email, phone number, order details, account information, messages, and return or support information.

When you use the site, technical information may be collected automatically, such as device and browser data, IP address, site interactions, and cookie or similar technology data. Payment information is handled through the payment options presented at checkout; HearthNexa does not ask you to email full payment-card details.

• Contact and delivery information
• Order, transaction, and customer-service records
• Device, browser, usage, and cookie data as applicable
• Preferences or communications you choose to provide

How information may be used

We may use personal information to provide the storefront and checkout, process and fulfill orders, communicate about purchases, provide support, manage returns, protect the store, prevent misuse, understand performance, and meet legal obligations.

Where required, the legal basis or consent mechanism can depend on your location and the purpose of processing.

• Deliver products and order communications
• Respond to questions and support requests
• Maintain security and detect suspicious activity
• Improve store operation and customer experience
• Comply with applicable law and enforce store terms

How information may be shared

Information may be shared with service providers that help operate the store, including Shopify, payment providers, fulfillment or shipping providers, support tools, analytics providers, and professional advisers when appropriate.

We may also disclose information when required by law, to protect rights and safety, or in connection with a business transaction. Service availability and providers can change over time.

Cookies and similar technologies

The site may use cookies or similar technologies for essential functions, preferences, security, analytics, and advertising features that are enabled. Your browser and any consent controls presented on the site may provide options to manage certain technologies.

Blocking some technologies can affect site or checkout functions.

Retention and security

We retain information for as long as reasonably necessary for the purposes described, including order records, support, fraud prevention, accounting, dispute resolution, and legal obligations. Different records can have different retention periods.

We use reasonable safeguards, but no method of transmission or storage can be guaranteed completely secure.

Your choices and privacy requests

Depending on where you live, you may have rights relating to access, correction, deletion, portability, restriction, objection, withdrawal of consent, or appeal. These rights can be subject to legal conditions and exceptions.

To make a request, contact info@hearthnexa.lat. We may need to verify your identity and authority before acting on a request.

• Update order or contact information when possible
• Use available cookie or browser controls
• Opt out of non-essential marketing using the method provided
• Ask about access, correction, or deletion where applicable

International use and children

Store providers may process information in countries other than the one where you live, subject to applicable safeguards and provider arrangements.

The store is not intended for children to make purchases without appropriate adult involvement. If you believe a child has provided personal information inappropriately, contact us.

Changes and contact

We may update this policy to reflect changes in practices, services, or law. The date at the top shows the latest revision. Questions can be sent to info@hearthnexa.lat, by phone at 8475199022, or by mail to 7485 NORTH STAR STREET, Barrow, AK 99723.