After a successful checkout, you should receive an order confirmation at the contact information entered during checkout. Review it promptly and contact us if something appears incorrect.

Available payment methods are shown at checkout and can vary by device, location, and store configuration. HearthNexa does not ask you to send payment details by email.

Contact us as soon as possible. We will review the order status, but changes or cancellation may not be possible once fulfillment has started.

Check the billing details, available funds, and any message from your payment provider. For security, your bank or payment provider may need to explain a declined transaction.

Our standard estimated shipping time is 3-5 business days after the order is processed. Timing can vary due to destination, carrier operations, weather, holidays, or other circumstances.

When tracking is available, it is sent using the contact details provided at checkout. Carrier scans can take time to update after a label is created.

Photograph the outer packaging, shipping label, protective materials, and item before discarding anything. Contact us promptly with the order number and details.

Check the delivery location, household members, neighbors, building staff, and carrier details. Then contact the carrier and HearthNexa with your order number.

Contact HearthNexa before shipping anything back. Provide the order number, item, reason for the request, and photos when condition or damage is relevant.

After an approved refund is issued, the payment provider may need additional processing time before it appears on the original payment method.

Keep the product, accessories, manuals, and packaging while a delivery, damage, or return question is being reviewed. They may be needed to document condition or arrange return shipping.

Eligibility depends on the item, condition, reason, timing, and applicable law. Contact us for instructions specific to your order.

Check the product page and included documentation. Measure your counter and required clearance before use, not only the appliance body.

Read the complete manual, remove packing materials, inspect the appliance, clean approved removable parts, and complete any model-specific first-use cycle.

Switch off, unplug where directed, allow it to cool, and follow the model instructions. Never assume electrical bodies or every removable part can be immersed or placed in a dishwasher.

Use the contact page, email info@hearthnexa.lat, or call 8475199022. Include an order number for purchase-related questions.